Child Item

Site Totals

61410 Questions Answered 270 Categories

Overcharged and Account changed

Anyone else lied to about the upgrade credit for new phones and also overcharged for activation fees??? I’ve contacted Verizon directly and they “reviewed” my account 4 different times (each taking 2 hours on the phone) and promised credits that never came. Ready to check out AT&T.

Comments

Verizon_Support

I feel your frustration Unhappy27. I don't want to cause more stress or waste your time. What information was shared by the 4 different reviews? I am sending you a private message for you to respond when you have a chance or would like further review. We don't want you to leave without the opportunity to turn things around.

-Deb

DIADAN54

Did you find any resolution? I'm going to xfinity mobile after my next and final 2 hour call to return these bogus free phones they gave me as well.

Unhappy27

I’ve been their customer for 24 years. Never been late or missed a payment. They’ve jerked me around, saying it’s their store’s fault, but the store referred me back to corp Verizon. Stuck in the finger pointing and I’m out $400 and counting. This is the worst example of customer service I’ve ever seen. Each time I call or chat, it’s like they never heard of my problem and I have to re-explain it all over again. The last time I was promised the credit would apply if I called on the 15th. After explaining all this and getting a “review” (apparently this is a 2 hour process) I was told the customer rep never promised me the credit. So yeah, if you want to avoid this then go with a different provider.

BigKitty

I have had the same problem.They just constantly changed the terms of conditions immediately they never Hope you know the agreement that was made. They never promised anything they just, I took money that they didn't learn and lied about everything after nineteen years or sixteen years.I'm ending my conversation with verizon, permanently.

Verizon_Support

The last thing we want is for you to leave the Verizon family, and we want to make sure your free phones are definitely free. We're sending a Private Note so we can better help.

~Jesse

Verizon_Support

We would hate to lose your preference, and we know how important it is to make sure you are billed correctly. If you could provide us with additional details of the issue you are having, we'll be glad to help out.

~Freddy

Jimdionne

I've been having the same issue, looking into switching to xfinity mobile.

Verizon_Support

It's worrying to see you are considering leaving us. We are here to help. We sent a Private Message to assist you.

~Geo

Jimdionne

You guys have the worst customer service, you lie say and what we want to hear on the phone but it never happens. This is the second month in a row that my account has been overcharged, instead of having a credit on my account you charged almost $500. I've spent numerous hours on the phone for nothing. Hopefully people read this before switching over to Verizon, this is how the treat customers with over 10 years.

Child Item