Hello. I have spent about an hour and a half on the phone trying to resolve this issue, but was given the run-around until the fraud / financial department closed.
I had a past due amount of $105, and paid that this morning. I was told that my service would be restored within 15 minutes, but it was not. Thinking Verizon wanted the full balance paid, I paid an additional $107, however my service has still not been restored.
When I tried to call in to ask what was going on, I was told that my account was marked for fraud, and that I would need to respond to some sort of generated email. The agent, however, refused to generate it and instead directed me to go into a Verizon store to resolve the issue. As I write this, it's 8:15PM, so going to a store is out of the question. I told him this, and he offered to send me customer service, who then sent me to financial services. There, I spoke with 3 different agents: One who hung up on me before I said a word, one who said she would send me to a senior advisor who could manually override something on my account, and one who told me she would transfer me to the fraud department (only for the call to "drop" shortly after).
At this point, I'm at a loss. I have no idea why my account was marked fraudulent when I just tried to pay my bill, or why it evolved into this monster when I was just trying to reconnect my service. If it's an issue of the technicians not being able to help me, I'd understand, but my problem is primarily in the lack of direction and runaround I'm getting. To note, please don't respond with options to call 888.483.7200, as I've called this number upwards of 5 times now, only to get no help.
Has anyone else had a similar issue? If so, what did you do to get out of it?
