Paid past-due ammount, marked for fraud?

[outeraleister38]

Hello. I have spent about an hour and a half on the phone trying to resolve this issue, but was given the run-around until the fraud / financial department closed.

I had a past due amount of $105, and paid that this morning. I was told that my service would be restored within 15 minutes, but it was not. Thinking Verizon wanted the full balance paid, I paid an additional $107, however my service has still not been restored. 

When I tried to call in to ask what was going on, I was told that my account was marked for fraud, and that I would need to respond to some sort of generated email. The agent, however, refused to generate it and instead directed me to go into a Verizon store to resolve the issue. As I write this, it's 8:15PM, so going to a store is out of the question. I told him this, and he offered to send me customer service, who then sent me to financial services. There, I spoke with 3 different agents: One who hung up on me before I said a word, one who said she would send me to a senior advisor who could manually override something on my account, and one who told me she would transfer me to the fraud department (only for the call to "drop" shortly after).

At this point, I'm at a loss. I have no idea why my account was marked fraudulent when I just tried to pay my bill, or why it evolved into this monster when I was just trying to reconnect my service. If it's an issue of the technicians not being able to help me, I'd understand, but my problem is primarily in the lack of direction and runaround I'm getting. To note, please don't respond with options to call 888.483.7200, as I've called this number upwards of 5 times now, only to get no help.

Has anyone else had a similar issue? If so, what did you do to get out of it?

[vzw_customer_support]

We would be glad to help out with this issue. We understand how important it is to have working service. Send us a Private Message so we can assist. 

-Cynthia

[Charboi3d]

I don't have a solution but they're doing the same  to me except I have purchased two iphones This week, neither one of them have been sent to me. But they have gladly taken over $200.

 And I will not give my money back or send me my phones. Or say anything, but they're on hold. Call this number. I called the number and it tells me it cannot help me.  Hangs up on me. Because I don't have the phone number. They want me to call from And I will never be able to because that phone number is my wif a gateway.I don't know what they don't get about.That now.I've tried to make claims on this $68.As many claims as you want insurance and they will not give me my claim.So lll well cancel that

[vzw_customer_support]

Hello! Thank you for purchasing new devices from us, we want to make sure you receive them. I will be sending you a PM to better help you look into this order issue.

-Luis

[meilinllin]

Sounds very familiar - currently going through a very similar experience except that I actually had fraud happen on my account twice, within a couple of days from each other. I am at a loss as well, have called numerous times and I just keep getting bounced around between departments. No one can actually answer a question head on and there is no accountability. I’m currently investigating but so far nothing — if and when I do hear anything, I’ll make sure to share with you and the forum. 😞