I have been a Verizon Customer for 26 years and I must say that I was hoping in my time of need Verizon would help me. They did not!!
As a business owner my income is solely based on acquiring and retaining paying clients. In October 2023 my Mother became quite ill and sadly she passed away in November 2023. It was during this time that business started to slow down and I began to fall behind on my bills.
In June 2024 I requested a payment arrangement (promise to pay) with the intention of paying the past due amount by the due date. Unfortunately, I was not able to and I asked for an extension. Although I received it, it was brutal to say the least. I found myself actually begging and I must say the first person who I spoke with was very nice however, he advised that he would need to transfer me to his supervisor. His supervisor was totally different. I kept stating that I have been a Verizon customer for 26 years, she "thanked me" for being a Verizon customer but after me continuing to plead she only gave me a couple of extra days. I made the payment but now today I find myself in the same situation and I must admit after what I went through before I really didn't want to go through it again. I was able to get an extension through the automated system but if the payment is not made today (7/28/24) my service will be interrupted.
I just wish that Verizon would sincerely appreciate their customers. As a customer for 26 years who experienced tragedy and loss of business I really don't feel appreciated at all by Verizon. I would really appreciate a response to this matter. Thank you.
MsMMD, we value your loyalty, and our goal is to always keep you connected by offering flexible payment options. We'd be more than happy to take a closer look at your account, and review options for payment arrangements. To best assist, we'll be sending a Private Message.
~Izzy
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