I have been dealing with an issue for almost a month now. I was charged the incorrect amount by Verizon when I first opened my account and then my monthly bill dropped to another amount and I began paying that. Then randomly without my knowledge Verizon reversed my overpayment, but I didn’t find this out until I went physically into a location and waited 30 minutes. After finding this out I was told it would take 10 business days to return to my account. After 10 business days I called back and referenced my case number and apparently it would take 3-5 more business days. After waiting almost another week I called again and yesterday opened up another case which was escalated and I would receive another call today with an update. I have still haven’t received an update regarding this issue and the amount of $225 still hasn’t been returned to my account after almost a month. This experience has been the worst by far and it always seems no one knows what is going on.
Hello, Reece546. Help is here as we can definitely get you a status update on everything going on with your account and billing. Please tell us more. Do you have the ticket number in question?
-Natasha
Yes here is the ticket number. *****.
I'm sending you a Private Message, so we can assist most directly with this.
-Josh
We wanted to follow up and see if you still needed further assistance?
-Anthony
I am sending you a private note, so we can get an update on your ticket.
-Jazzy
Oh babe been getting charged over 600$ a month since I changed my plan and added my daughters phone. Said I’d pay 88$ for her and 140$ for mine this doesn’t add up. I’m going to file a claim but it’s not going to be with Verizon. I think something needs to be reported to the DOJ. I WANT ALL MY MONEY BACK
Hello Anthony80, we want you to be billed correctly for the services you have set up. I'm going to send you a private note so we can go over the details together.
-James
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