Payoff Dead Link

kidsid001
Newbie

Hello, 

we wanted to payoff phones early ‘cause they’re getting old and hate that we still have over a year to go.  Kinda debt snowball thing. 
clicking on the payoff device link takes you to a choice of debit card or Verizon gift card. I chose debit and when it first loads you can see where it has a separate line for year and month to be input, but select any of the options:

card number, cvc, year and it removes the year from that screen. Gone! Poof!

start over again. Tried four times with the same result. Hope someone else can help me out. Thanks!

Labels (1)
0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Hi there! Thank you for reaching out to us on this platform. To better assist, tell us a little more. Are you using the mobile app or our website to make your payment? Did you sign in to the account owner or account manager/authorized user profile?

 

~Maria

0 Likes