Penalized for having card stolen

[Adam1984]

Had my wallet stolen a day before my autopay was due. Had to replace card after fraud charges were made and autopay was rejected. Made account current after discovering this 2 days later,  but now I cannot link any more debit / credit cards. Anyone else deal with this? I think it's ridiculous to be penalized for something this unfortunate. I have my job expensing my payments through my company card, not I cannot use this company card because of this incident. Wow... 

[vzw_customer_support]

We certainly want you to be able to make a payment with the card you wanted and would be happy to take a look at the payment options with you. We are sending over a private note to get started. 

-Meg

[SynthpopAddict]

Sorry to hear your wallet was stolen and then your credit cards all had to be cancelled because of the theft.  Unfortunately, since your autopay was declined by Verizon, any time that happens, the system cancels your autopay and won't let you sign back up for it again for 6 months.  Personally, I wish there were a way around this ban because things can happen such as your situation which wasn't your fault.  But it is what it is.  If the one-time bill pay site, #PMT, or other means of paying online are not working due to the ban, you will have to pay your bill in person.  There are a number of businesses where you can pay your Verizon bill, not just corporate Verizon stores.  Use the link below to locate a business that can take your phone bill (out of curiosity, when I entered my ZIP code, there are all manner of stores which can handle this, which I found a pleasant surprise).  Any corporate Verizon store will also accept bill payments.

https://www.verizon.com/sales/stores/paymentoptions.html

https://www.verizon.com/stores/

[Adam1984]

I feel so disappointed at this entire situation. Was essentially told by Financial Relations Manager Shawn that he has the ability to help,  but  is declining to even hear me out . Didn't even bother to ask questions as his mind was already made up to decline before our conversation started... That's what disappoints the most. I feel like this is a reasonable ask : Take my card even if the payment is early.  Let this be a lesson to anyone who has ONE  declined payment (no matter the reason). Guess next time I'll let the thieves rack up fraud charges so that your Verizon payment can clear. I'll be a happy man if even one person learns from my unreal experience. 

[vzw_customer_support · Accepted solution]

Resolution update: By partnering with support, the issue of Autopay / Payment options was addressed.

For anyone facing a similar issue now, we recommend reviewing this link for more details: https://www.verizon.com/support/pay-bill-faqs/

If you still require assistance or have any questions, please contact us for support. 

-Alex