Phone bill

[dima2118]

Back in December I went to a local Verizon dealer to get an iPad line and the iPad itself, plus check on any existing promotions. We have phone lines and 4 IPad lines. Magically our bill went from $519 to $6994. We had unlimited start on all the lines ( a grandfathered plan), which was $27 per line for all unlimited. What we did on that visit was only get the iPad and checked whether there we any promotions. Apparently what the worker did, knowingly or not, he changed all the lines to a 2Gb plan, and that's where the nightmare began. The giant bill is all overage charges. We never asked him to change any plans, never authorized anything. The problem is tho, is how Verizon is handling this. I have called 4 times (611) spend 10-15 minutes each call, and they just drop the phone, I was being  polite the whole time, and they never call back. Next day I call again, they blocked my number, because I am calling within business hours, and they say they are closed. I called than from my wife's phone, which is on a different account, and sure enough I can reach them. Here is on a consumer account, so they transferred us, and no they are actually not closed. Luckily this time I get a person that does not hang up on me, and we spend 1 hr and 42 mins on the phone, and she reassure la me that they will be working on it. Long story short, after a week I get a call that they need more time, than a few more times like that. She finally calls me like 3 weeks later, stating that they will only reimburse $4080, I refused of course. So she resubmitted the claim. A few days later I get a call from a manager, and he says the same thing, I refuse once again, so he asks for an hour. Roughly 3 hours later he calls me back and says it's denied and the bill will be lowered only by $4080, so I will still have around $2900 to pay. Now I am very frustrated, so I refused to budge, and in a slightly aggregated voice said I will not get off this phone until this gets resolved, he just hangs up. Absolutely insane. Out of desperation, I drive 1.5 hrs to a Verizon Corporate store to try to resolve it, after waiting for 30 mins, I get served for about 5 mins, the manager says he will need to get a hold of "their" district manager to get it resolved, and sends me on my way, and said to call him next day if i wont hear from him. Of course I don't hear from him, I call, no answer, I call next day, no answer. This is how Verizon treats their customers. The experience has been a nightmare. This is not the first time I have been badly mistreated at Verizon. Our family left ATT after being with them for 15 years, because they did something very similar to their customers, we were thinking Verizon is better, but no, they are worse apparently. I canceled my autopay, because there is no way I can pay ~$7000 in cell phone bills. It has caused me an insane amount of stress, the way Verizon has been treating me in this situation. You can call me anytime to get it resolved. I will be looking at other options if this thread don't yield anything, BBB report, if that's a thing for Verizon. Thank you for reading this far.