Hi, are you asking about switching to the prepaid 15 gig plan? If you are currently a postpaid customer, the process for switching to prepaid is handled by only one department in Verizon, and it's not the usual CS. Can you provide more details on what you currently have?
Hello, Larryhan24. Help is here. Please share more details on how we can help you. Is this for a post pay or prepaid plan?
-Natasha
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