I upgraded my phone using the email I was sent for “buyout credit on us” through Verizon. I only had 3 months left to pay on my old phone so it said they would pay the remaining $150 or so. 2 months later they are trying to charge me for the buyout amount and my bill is now $230 FOR ONE LINE. I’ve talked to customer service multiple times and one person will say that they will honor the credit that I was promised but then they do not remove the over charge and text me stating that I have to pay it.
I’d rather return the new phone, get my old one back, and go to a different company.
This is not the first time that they have charged the wrong things to my account but they are refusing to fix it this time.
We're sorry to hear that you're running into issues with a buyout credit on your account. We'll be sending a private message so we can gather more details to assist with this issue.
-Katie
Yep, I've been charged the "device buyout fee" as well, chatted with customer service 3 times now and assured it's been put in as a top priority and given multiple different timelines for it to be fixed. First by 5 Jun, then on 7 Jun assured it would be before my autopay on 13 Jun, NOPE. Just finished a new chat that assured me it will be fixed and will show in 1-2 billing cycles, after the warehouse gets through checking our phones.......I think they may be hoping we forget or at least push off my complaining for 2 months. Well, at least "5-7 days to avoid issues with the new ticket" according to a new email
Thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. I can look into this buyout credit issue for you to get this issue resolved. Im sending you a private note in order to get started.
-Will
Start a new topic or ask questions in the open forum.
