I upgraded my phone using the email I was sent for “buyout credit on us” through Verizon. I only had 3 months left to pay on my old phone so it said they would pay the remaining $150 or so. 2 months later they are trying to charge me for the buyout amount and my bill is now $230 FOR ONE LINE. I’ve talked to customer service multiple times and one person will say that they will honor the credit that I was promised but then they do not remove the over charge and text me stating that I have to pay it.
I’d rather return the new phone, get my old one back, and go to a different company.
This is not the first time that they have charged the wrong things to my account but they are refusing to fix it this time.
