So, I received a text alert from VERIZON that my services were in jeopardy of being interrupted for me not paying my bill. I went online and set up a PROMISE TO PAY and got a confirmation text saying that my payment had been processed. Two days later, my services are interrupted. My point is, I fell behind on my payment because of a recent move and tried to resolve the issue online. NOW I cannot get a live agent on CHAT or PHONE until I pay the FULL PAST DUE BALANCE. What is the point of the PROMISE TO PAY if I cannot use my service??? Iโm totally baffled that the online system did not capture my PROMISE TO PAY BEFORE MY SERVICE WAS INTERRUPTED!!!
Hello PJ451, we're sorry to learn you're having issues with your account. Were you able to get your situation squared away with our financial services department? Please let us know if you still need additional assistance.
~Ivone
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