Post Paid account locked

Looking for a little clarification on the topic since verizon customer service is useless. I went from a prepaid Verizon account to a post paid Verizon account. Main reasoning was because of my frequent travel out of the country and a Verizon rep told me Verizon doesn't prioritize prepaid accounts abroad .....which explains the horrible service I have been receiving. Anyway - I choose the "Unlimited Ultimate" for all of its international features - I am told my old account will be deleted and my new account will be activated in 24-48 hours.

All I simply want to be able to do is log on to myverzion and simply see the plan that I am paying for, and the features that are included to make sure I am not being billed for anything unnecessary. After waiting 48 hours I try and sign in with the credentials Verizon had me create. Says it is connected to an old account - I call CS they tell me my account is locked 30 days and I have to wait. Why? Why? WHYYYYYYYYY? Every time I call CS it is always someone overseas who says "let me transfer you" and then hangs up on me. I didn't know I was asking so much to simply access a service I pay for? Am I crazy? Seems like the VZW reps just want to shove promos in your face and could care less about anything else. A move to T-Mobile doesn't look too bad right now. I leave the country tomorrow and my phone account is limbo when I need it.

Looking for some sort of feedback, guidance.....hopefully a solution. I regret changing to PostPaid 100% I would've taken the horrible international service vs. this headache.

Accepted answers

Verizon_Support

We started communicating with you via Private Message so we could address the account trouble you were having. To see what’s going on, we would need to continue in Private Message to review that account. Please contact us if you still need support.

-John

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SynthpopAddict

Prepaid and postpaid accounts are in 2 different parts of the system and have different login URLs. If login attempts are saying your number is connected to an old account, then someone in tech support needs to manually delete your old prepaid account. I've not heard of the locked for 30 days thing before, unless this is something very new. Maybe that would explain a couple of other people posting about how they can't login to their My Verizon account either for whatever reason. But that just seems strange, not to mention counterproductive, to not allow a new customer (technically, you're "new" once again, since you've converted your account to a different setup in a different part of the company) to access their account for a month.

Once your old prepaid account has been deleted, then I'd try using the create new account link in the My Verizon login page as if you'd never had an account.

Just an FYI: I've heard from others that access to My Verizon is blocked while overseas, unless perhaps you use a VPN. Should you need to contact Verizon while abroad, International Services Support may be reached at +1-908-559-4899, which ought to be covered as a call back to the US on the built-in Travel Pass service Unlimited Ultimate has. Alternatively, there are toll-free numbers for certain countries if you use a landline to call:

https://www.verizon.com/support/pdf/BPOD-I2400-Toll-Free-Numbers-V5.pdf

Wishing you safe travels, and if you're traveling for business, that things go smoothly. If you're traveling for a vacation, have a wonderful time!

Lov3Ti44

Sorry to hear that. I recently switched from prepaid to postpaid and am having billing issues, but...for you I would suggest to keep calling. Someone is going to know there job. Whenever I don't get the answer I want from customer service I hang up and call right back. I keep calling until I get what I'm asking for or at least close to it. It's time consuming but I make it a game. Remember stay calm, extra polite, and believe what your saying. If you sound like you're asking them anything they are liable to tell you anything. If you are telling them, (politely) what they are to do you might get surprised at the length they will go to for your satisfaction. Good luck buddy, I hope that helps.

SynthpopAddict

Not to pry, but if you state in general terms what your billing issue is, someone might have some insight. I know for certain that the autopay discount is different and more challenging to get on postpaid as an example. Discounts and promotions aren't stackable.

Verizon_Support

We understand how important it is to be able to manage your account! Be on the lookout for a private message so that we can help.

-Joe

Verizon_Support

-John