I’ve been a customer with Verizon wireless for a long time, from even when my parents paid for my phone. I was incredibly happy with my plan, but Verizon keeps changing the plan names and trying to get me to convert to the new one. In order for me to change I’d lose my Apple Music and Disney Plus subscriptions unless I start paying extra. I refused to change plans and suddenly there’s a $4 monthly increase, suspicious, then they tell me my AutoPay discount is being cut in half. How is this legal? My service has been getting worse every year, dropping to SoS mode in my own house. I’m at the point where it may be better if I change providers. Has anyone else experienced this? Feels like a big corporation punishing loyal customers for being happy with one of their services.
Agree. I’m the Account Owner and they didn’t even send the email to me. They sent it to a family member and addressed them as me. Real organized here. Anyway I know about it now. And yes no usable data service at my home. I’ve been complaining to support for years they never fix anything. So no they don’t care one whit about offering me the best experience they only care how much they can make off me. Will be leaving Verizon soon.
I agree!! I've been a customer for 16+ years and have six lines on my account. These increases are ridiculous!! They can keep Disney+ and Apple Arcade (which is what we chose over Music) and lower my price. Won't happen though. So disappointed in Verizon.
I received the same email on yesterday. I will be filing a complaint with the FCC.
Mint Mobile! I have heard good things about US Cellular in my neck of the woods..all I know is this Vship is sinking...
Yes I just literally read the email and am deciding on what carrier would be best next. I have 10 devices and have been a customer for ten years now and I agree that the service and price increases are getting worse. T Mobile phones gets signals now in places that Verizon won’t and it used to be the total opposite a few years ago.
Verizon has gone so far down hill. On top of getting the email about the decrease in discount I noticed that in the middle of the billing cycle (after autopay for one month and before the new bill generated) there was a .01 price adjustment that they labeled as me being delinquent on my account! What a joke.
Yes, they keep
trying to get me to switch and just jacked up my price by $22.00 for four lines. . This is after an increase in price of the plan just a few months ago. Good knows what they will do next. They treat their current customers terribly.. I stayed with them this long because of customer service but nothing is worth this headache. I am going to do my research on t-mobile and mint mobile. I have had issues with the SOS repeatedly and just thought I was in a bad spot but the service has gone downhill.
We're sorry to read that you're thinking about leaving Verizon. We want to help with your concerns. Is your device up to date? ~Peter
It doesn’t matter if the device is up to date, I spent 6 hours in chat with Verizon last night and didn’t accomplish a thing.
~Jesse
Why am I having to call every month regarding my monthly mobile bill. I have been a customer for 24 years, bundle, auto pay, etc. this past year I received an email which implied
to change one thing or another and it was actually a trick to raise my price and now every month I call to get what I had back but there's always a catch so another rep finds a way to secure a monthly amount and says yes this is it, it will remain said price and then the following month I get a text/email of a reason for an increase and I call again and rinse and repeat again and again and again, every month. Always finding some magic issue that wasn't an issue on the prior rep phone call even though they can see my entire account, to increase it and so l will have to call again this month. Interesting maneuver. Clearly it's not just happening to me
as there appear to be a plethora of similar complaints on this site. This seems to be consistent consumer deception,. How sad.
What say you, Verizon?
We know it's important to fully understand the bill and be charged only for what you were expecting. Help is here, we will be sending over a private note so we can partner on any questions about the bill together.
-Meg
Start a new topic or ask questions in the open forum.
