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I am so tired of getting canned responses read from a script. I need to speak to someone that can actually do something. I have to call every month to get my bill corrected. It is their error not mine. Verizon used to have a customer retention department and now it’s called something different but can’t remember what it’s called. Anyone know?
We're sorry to hear you've had a billing issue every month, jollyfreak. It's important your bill is correct at all times. We can assist you here and ensure your bills are correct going forward. We have sent you a Private Message to get started.
-Danielle
We had sent a Private Message to continue the discussion related to your billing concerns. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
~Izzy
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