As anyone else had issues with the 2023 Black Friday iPhone upgrade promotion? Was the promotion for a new apple watch only if you ordered a new phone line of service? I ordered a new phone as an upgrade to an existing line. At the time I was told that the free apple watch promotion was valid and would apply to my account. Everything on my order confirmation looked fine. Now I am still not seeing any credit applied to my account. I have been on the phone with Verizon for countless hours and have been told multiple different things. The last person I spoke to said that the promotion was only if I ordered a new line of service and there was nothing they could do.
I have been with Verizon for well over 20 years. This has been the absolute worst customer service and support I have ever seen from ANY company... let alone one that I have been a loyal customer to for such a long time.
We're sorry to hear that you're having problems with your Black Friday watch promotion. I'd be happy to take a look at the situation and make sure a solution is found. We're going to send you a Private Message so we can help.
~Jesse
Still no updates on this nearly 2 months later... for a promotion from November of last year. So frustrating.
Oh, no! Dealing with account issues can be overwhelming, especially when you are managing your offers. Verizon is here to help.
We sent you a Private Message please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
