Hello. I recently switched jobs and needed to move my families three lines to a new business account. I recently traded in 2 phones back in November for $830 and another phone about a year ago. I was told the only way to keep the trade in credits, was to switch to a new business account. Once the lines were transferred, my local rep said to contact customer service and they would apply a promo correction. Can my local rep help with this as I have called customer service and they seem clueless to this. I did get to one department once after hours on the phone and the lady confirmed I could do this, but she only dealt with personal accounts and then I was transferred back and got no where.
We're sorry to read that you are having this issue with your account, we'll be glad to help out. In this case, the best option would be to contact our Business Team directly, as we do not have business support through this channel at the moment.
~Freddy
Thank you. Do you have the best phone number, to use?
Sure thing. From your Verizon device, dial *611 or 800-922-0204 from any phone as your call will be routed to our Business Support Team.
-Natasha
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