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Promo and billing

One of the worst experiences, I have been Verizon for 4 months and have to call multiple time get the billing issues fixed. When porting in they activated my number is my sisters phone and her number on my phone and when trying to fix it they moved promo to new number and can’t merge those promos now. Customer care is saying they are creating tickets but not able to give those ticket numbers and no callback on the issue or updates on the issue. Customer care member said they will call back in 2 days with update but never called back and issues is also not resolved. Extra billing charges for me along with my wasted time. On call with them for hours. Definitely not recommending the Verizon to anyone after the contract period never going to look back. Please do not recommend Verizon to anyone.

Comments

Verizon_Support

Hello Chetansai, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.

~Ivone

Chetansai

Can we discuss in the forms so that everyone now and future can see if you’ll be able to resolve the issue. As we comment in this chat I’m on call with customer service agent trying to resolve the issue.

Chetansai

After 5 months still struggling and fight with Verizon. They wrongly reported to credit report. I closed this account still cannot live in peace with Verizon. Never ever coming back to Verizon in this lifetime and not recommending.

Verizon_Support

We understand that having unresolved billing concerns can be frustrating. Rest assured, we are committed to assisting you. We will send you a private message to help you further.

-Janell

ChelleS77

Same issue. I will tell anyone that will listen to avoid VerizonI switched from AT&T and have regretted it every single day. I've been billed double of what was estimated and can't get anyone to understand that this is fraudulent. I signed up for a free iPhone Pro Max and Apple watch . $300 instead of $150. Worst customer service experience I've ever had to deal with. Service was disconnected so I gave up and paid the balance. Now my service hasn't been restored an hour 1/2 later after they said within 15 minutes.

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