1️⃣ My wife sees a promo for a free phone with trade-in.
2️⃣ She does the promo, gets a new phone, and is texted a return label to send her old phone back.
3️⃣ We use the label Verizon sent and return the phone.
4️⃣ Three months later, we’re hit with surprise charges. Verizon says they never got the phone and can’t find the tracking info—on their label!
We’ve spent 7 hours on the phone being passed between unhelpful reps, getting nowhere. Is this how loyal customers are treated?
Verizon, please do the right thing!
hashtag
#Verizon hashtag
#CustomerService hashtag
#DoBetter
I'm so sorry to hear that your wife upgrading her phone wasn't the wonderful expereince you all deserve. So we can look into the return and promotion, we'll be sending a Private Message.
-Melissa
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