I have been calling the customer service multiple times for the last year and four months, and every time the person said either the ticket is submitted and after 2~3 billing cycles that I should see the discount, or guaranteed that the discount will show up in the next billing because the people from above have approved it. I never saw any device discount on my bill for bringing your own device promotion of $1,000. I am sick and tired of Verizon. After this contract ends, I will NEVER return to Verizon. I want my $1,000. I don't understand why this is so hard for Verizon to get it fixed.
We're sorry to hear that you haven't received your promotion and have had to reach out to us multiple times over the course of a year and a half. We want to make sure you get your discount ASAP and will be sending you a Private Message shortly so we can figure out where the issue is.
~Jesse
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