Promotion ?

WalkingBear
Newbie

Wow.  Everyone warned me.  Signed up during the iPhone iPad and watch promotion.  Was assured my bill would be under 140 per month.  I just coughed up $360 for a phone bill and saw my next bill…$1400.  Apparently I wasn’t signed up for that promotion and I now owe money for phone.  So ready to send this stuff back to them and find another service.    I’m in shock after 2 hours plus with customer service.   The agent said I was lied to.  

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vzw_customer_support
Customer Service Rep

We are sorry to read that you had this negative experience, as we know how important it is to make sure you don't miss out on any qualifying promotions. Could you provide us with additional details of what deal you were offered? 

~Freddy

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