I switched to Verizon in August and took advantage of a trade-in promotional credit. I sent the old phones in exactly how they recommended and saved the UPS shipping label. The tracking information shows the phones arrived a few days later.
Then in October I got an email saying my device promotional credit was removed from my account. My next phone bill was almost 40% higher including one-time charges with 'promotional chargeback'. I talked with the representative at the store and they had me call the Verizon *611 number. After a long call I was told they filed a promotional correction form for my account and there shouldn't be any issues because I provided all the necessary information.
The issue still isn't fixed on my phone bill and now when I search my trade in status it shows no record of it. If it's not fixed on my December phone bill (with credits for paying extra on past months!) I think I was given the run-around (like a lot of other posts here) where they hope I just forget about it.
Verizon needs to fix their trade in process, this happens so often there's multiple forums online where people say this is an issue!
Hello akfeldme. We are sorry you are having these trade in difficulties. We would love to review this. We will send you a private note. -Joe
We are standing by to assist. Please send us a private note when available.-Joe
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