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All I can say is after 30 years as a customer, I once again am questioning the billing practices of this so-called provider. After one successful chat where I thought I had done everything needed to make a purchase, I was told a rep would contact me the next morning to confirm the purchase and help in elminating the $40 activation fee since I had been such a loyal customer for over 30 years. Next morning, after at least 4 transfers, two different quotes that never matched the information that luckily I had screenshot, I am hung up on. So now, I have no equipment to show for the 2 hours in time wasted, blood pressure higher than ever, and total disenchantment with this company. I firmly believe their pricing is flexible depending on how the negotiations unfold. When the government comes off shut down, I will do as promised and contact the FTC for very QUESTIONABLE PRACTICES.
Your time is valuable, and we sincerely apologize for this frustrating experience. After 30 years of loyalty, you deserve the best service and the best value on your account. Please look out for a private message!
-Luis
Hello Rob_from_Wetumpka, thank you for your years of loyalty with Verizon. We want to make sure you are getting the best options to be able to get your new device. We would like to continue our discussion with you in Private Message since this is account specific. Please contact us if you still need assistance. -Dee
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