Rate increase

[Shandricken]

I just received an email stating my bill will be going up $4.00 per line beginning in April.  My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing.  I have 4 lines and two currently have phones that I am paying for.  I will be moving the two I can to another provider and as soon as the other two phones are paid off, I will be leaving.  

[stonekelrn]

That is the exact thing they are trying to get me to do. I can not even get 5 G or 5G wideband where I live. I barely get 4G LTE now that they apparently turned the signal away from my community area. Or so I was told. But I did get 4G LTE great until about 3 months ago. Then, the phones I have began dropping calls outside my home and within miles around. But call about it and they told me I needed a 5 G phone! That people in my area that had 5 G phones were getting priority! Really? I am not stupid! And on my account it states I can get 5G or could have gotten 5 G network 55 % of the time last billing period! LOL, I don't know how? The closet is a City 30 miles away! And I didn't go anywhere near there or actually much past 10 miles from my home as I have a parent that is ill. Wow Verizon!

[vzw_customer_support]

Oh, no! We are truly sad to read you are encountering signal issues, especially for the past three months. Verizon is here to help.

What recent changes have you made? Who else is experiencing this problem (other accoun users, neighbors, friends, family, etc.)? Please tell us more, what exactly happens when you attempt to use your service?

~Gilbert

[TC50]

I am as well debating moving to another provider. I just added another phone to my plan, tablet and apple watch for my girlfriend and they never mentioned a plan increase then. Verizon is already the most expensive carrier on the market, so to increase that again is ridiculous. It’s simple nickel and diming, and I’ve been a member for almost 5 years. Maybe if they dug into their CEO’s  pockets they could find that extra $4 a line they’re charging us? 

[MARVO32168]

I too received an email advising on March 1, 2024 my two lines will increase by $8.00 per month. Being a customer for over 20 years shows its all about profit. There is no loyality anymore. So I will look into switching to Spectrum Mobile where they only charge $29.99 monthly for two lines. Remember it all the same towers and  equipment!!!!

Looks like Verizon has done it to them selves!

[vzw_customer_support]

Before anything, thanks for your 20 years of loyalty to the company, Verizon truly values your business.

Starting March 1, Verizon customers on select older Unlimited mobile plans will see a monthly plan increase of $4 per line, effective their next billing cycle.

Pricing for our newer myPlan platform will remain the same. Customers on older plans can easily move to myPlan and take advantage of the network option that works best for them, plus exclusive savings on the entertainment, shopping and experiences that matter to them, including Disney+, AppleOne, Netflix, Max, Walmart and many others.

For more details, check out our myPlan link: https://www.verizon.com/plans/unlimited/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[kochin]

@vzw_customer_support 

Can I keep one line on the old 5G Play More and continue to receive Disney Bundle while moving the other lines to the new Unlimited Plus?

[vzw_customer_support]

krochin Great question. You are able to keep your Mix and match plan and change other lines to the new MyPlans. ~Peter

[Cam_0078]

I've been a long time customer,  over 20 years.  We have a total of 7 lines on our account, so this is a huge increase to my monthly bill.  The timing of this increase really does raise the question about their $100M class action.

[1390US]

You still on the old plans?

I noticed at the bottom of the email it only applies to 4 of my 5 lines. One line is on the new welcome unlimited, the rest are still on the old get more plan. It seems like they are trying to force old plan users to switch to the new ones. 

[shannonmadden]

Let me guess, the new plan is more expensive or provides less of something.

[vzw_customer_support]

Hello, Happy Tuesday! Thanks for the honest feedback. Keep in mind that with the new myPlan, you get exactly what you want and only pay for what you need.

Feel free to check out more through our official site: https://www.verizon.com/plans/unlimited/.

~Gilbert

[gemfire]

Hi Gilbert, Checked out the new plans and no thank you for increasing my monthly cost by $50+ per month. I will gladly take the $4 per line, $8 for me over any of the other new plans available. 

[vzw_customer_support]

@gemfire  wrote: Hi Gilbert, Checked out the new plans and no thank you for increasing my monthly cost by $50+ per month. I will gladly take the $4 per line, $8 for me over any of the other new plans available. 

No worries! You're definitely able to keep your plan if that's offering you the best value! I hope you have a great rest of your week!

~Jesse

[Hairyette]

Be careful of switching to a new plan: Those prices are usually temporary (no matter what they say) and then the higher prices will kick in! Then you can't revert back to your old plan.

[rtvman]

Along with others I am upset about the $4 increase per line.  We barely get service in our home (moved here from another location) which is puzzling since housing has exploded around us and there are so many new neighborhoods and more and more people.  If I drive 2 miles north I get 4 bars of service.  Maybe with all this extra money Verizon will be getting from this increase in fees, they can build a couple of new towers to service the ever-growing southside of the city where I live.  (Metro area population is 224,000)

[stonekelrn]

I've been with Verizon Wireless for 20 year's. Completely a loyal customer with two senior service lines, auto pay, paper billing and two 4GLTE paid for phone's.  (Not free junk phones, either) I  did get at least 3-4 bars where I live in a Rural area! I now get 1 some of the time. I was told people that has 5G phones had better antennas and able to get service over our 4GLTE phones.  Really? It's not like the area I live in is going to get 5G all of a sudden! So I'm paying for two senior unlimited phone line's of service without coverage! Dropping calls on both phones,  Samsung Galaxy Note and an iPhone Plus! Verizon Wireless is failing Loyal Customers and Not Providing the services we pay them for!

Done!

[vzw_customer_support]

@stonekelrn  wrote: I  did get at least 3-4 bars where I live in a Rural area! I now get 1 some of the time.

I thank you stonekelrn for being with us for over 20 years. It's greatly appericated and why we want to ensure you're getting help when needed. I'm sorry you've been having some signal issues lately. We can definitely troubleshoot with you to see what's going on and what the best solutions are. You mentioned having signal issues with dropped calls, where is this happening? Any other details you can share about when it happens? That information gives us a place to start. 

-John

[Shandricken]

Nice to see that a senior discount is offered for some of your customers.   I was told there isn't one in Massachusetts.   

Another reason to start moving my lines to another provider.   

[vzw_customer_support]

@Shandricken  wrote: Nice to see that a seni or discount is offered for some of your customers.

We always want to make sure that our customer's are getting the best value from their plan. We would be glad to take a closer look at your account to ensure you are getting the most value from your plan. Be on the lookout for a Private Message from us so that we can review your specific account details.

-Andi

[stonekelrn]

John, 

Signal issues began over a month ago. I related to an issue I was having with Digital Secure.  We have had multiple calls dropped inside and outside near our home. Two days ago, my Mom called me and thought the call went through but on my end did not ring. I checked her phone and the first call was 14 seconds and seconds was 4 seconds. No voicemail or it didn't go to my voicemail. Yesterday while I was speaking with the Verizon Wireless Representative, the call dropped. A text message was sent confirming call was disconnected and he would call back. Never heard back. We discussed the connectivity issue even though that is not the reason I had called. I called due to Digital Secure not working correctly and Call Filter. He sent updates links, with instructions when connectivity bars and issues came up. He told me because I had a Samsung Galaxy Note 8 4G LTE that people with 5G phones would get preference or get better data coverage  than me.  Made not sense since he didn't know where I was nor asked. He was in the process of trying to get me to commit to online order Samsung newest phone? I inquired about the IPhone as he discussed reason my antenna wasn't picking up. Call was lost. Really? I have done ever thing to both phones, air planes mode to reset mobile, restart, changing LTE to Global back. Please help it you can. Or I will take my business elsewhere for services I am not receiving. Nor have been receiving such as Call Filter until last night, Digital Secure even after calling  and I am the one that found out my device was not compatible. 

[vzw_customer_support]

@stonekelrn  wrote: Signal issues began over a month ago. I related to an issue I was having with Digital Secure

stonekelrn, Thank you for those additional details and we understand how important it is to have reliable service. You share that the issue started over a month ago and that is the same time you were experiencing issues with Digital Secure. Do you recall any other changes or impacts that occurred during this time? Do you have Wi-Fi at your home? If yes, do your devices connect to that wifi? Do you experience any issues when you are away from home?

-Andi