Rate increase

[Shandricken]

I just received an email stating my bill will be going up $4.00 per line beginning in April.  My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing.  I have 4 lines and two currently have phones that I am paying for.  I will be moving the two I can to another provider and as soon as the other two phones are paid off, I will be leaving.  

[vzw_customer_support]

We understand why you feel this way. Honestly I don't think anyone wants to see this on their bills. We want to assure you of our commitment to bringing you our award-winning network. To continue improving our industry-leading mobile network and services, we’re adjusting our older price plans. If you wish, we can evaluate your account to make sure you're on the best plan for your needs. 

~Ivone

[Angienjo]

$4 more per line, we have 4 lines, there should've been a $10 cap on the overall account for multi-lines. The service is nowhere where it should be or used to be. I got an email about the class action lawsuit, and minutes later one about the per line increase. Verizon, like all other mega-corps will always pass the cost onto the customer. God forbid they own it and pay from already received profits. I've had VZW for 15 years. Never bailed. But all I see are deals for new lines, not existing, deals for new customers on plans, but not existing. The practice is atrocious. Now I have to spend time researching other companies practices, history, costs and coverage. And with wifi nearly everywhere and emergency assistance available from vehicle subscriptions... I do wonder why I've stayed. It was comfort, but I am no longer comfortable with this. 

[Angienjo]

Also Verizon, be careful how you use the word "benefit". I'm paying you for a service. A lot btw 200(+) a month 12 months for 15 years = 36k. If you are giving me something as part of my service without me having to buy something or having a cost increase, then sure, you can use the word "benefit". Until then, whomever put that email together really needs a reality check. Sure it sounds positive but the reality is still there and it is loud. 

[vzw_customer_support]

Verizon hears you loud and clear. We want to make sure you're getting the best value for your service. Our goal is to ensure we clear up all your plan/rate concerns.

We sent you a Private Message, please review at your earliest convenience. 

~Gilbert

[vzw_customer_support]

We appreciate you reaching out. If you have any additional questions. please reply to this privat message. -Joe

[vzw_customer_support]

We want to make sure you're getting the best value for your service. The last thing we want is for you to feel like prices are only increasing. We're going to send you a Private Message so we can better assist.

~Jesse

[Marcopollo63]

Did you find a better price company?

[Shandricken]

The best plan would be one that puts its customers first and not. Verizon's bottom line.  

I feel like you are punishing customer for your mistakes and having us cover the class action settlement.   

This increase basically removes my loyalty discount.   

I want what new customers get.  $25.00 per line.  That would save me about 60.00 per month.   I want. Verizon to treat all of their customers with respect and put us before their bottom line.  

[Shandricken]

• The best plan would be one that puts its customers first and not. Verizon's bottom line.  

I feel like you are punishing customer for your mistakes and having us cover the class action settlement.   

This increase basically removes my loyalty discount.   

I want what new customers get.  $25.00 per line.  That would save me about 60.00 per month.   I want. Verizon to treat all of their customers with respect and put us before their bottom line.  

[vzw_customer_support]

Hello, Shandricken, we greatly appreciate your loyalty and want to ensure that you're on the best pricing available. So we can best assist, we will be reaching out via Private Message.

-Lauren

[Martinezpjr42]

We shouldn’t have to pay for the pipe price increase because of your networks! What was your profits last year that should be on you not us

[NotVerizon2]

Terrible non answer and not helpful. We are on old plans and Verizon wants more money. This has nothing to do with improving the network. Don’t offer “complementary” hot spots that nobody uses as a means to increase your profits.

[NoName2008]

My bill is already $135 per month for ONE phone and a watch. Far too much money for dropped calls/dropped WiFi, poor internet connection, and 1-bar service every day.  I returned to VZ after AT&T struck out a bad deal. I am considering to go elsewhere as well. 

[vzw_customer_support]

NoName2008, we'd hate to lose you after you came back to us already. The last thing we want is for you to not find the value in the services you're getting from us, and we're going to do everything we can to help you.

We recommend accessing this link: https://www.verizon.com/support/devices/#mobile and finding your phone model to troubleshoot your service issues. There are also many ways you can save on your plan. For example, you can check your My Offers for discounts here: https://m.vzw.com/P27pY8M0 and or use our Refer A Friend program here: https://www.verizon.com/referafriend These are great ways to save a lot of money and get more value for your service. Please let us know if you continue to have any problems after troubleshooting

~Jesse

[EUGENEdes]

I’m correct in saying that Verizon has increased their profits by approximately 576000000 with price increases.  That is unacceptable 

[Dshefsky]

I just received a text stating my bill will be going up $4+ per line beginning in April.  My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered better rates per line and as a loyal  customer I am getting nothing.  I’ll be reevaluating my bill to determine if I will be leaving.  

[Greenway1964]

Same here, 4 lines @ $4 is a lot. I thought we had a contract. Seems to me they ate breaking their end of the deal. I an finished with them also.

[vzw_customer_support]

Greenway1964, we'd hate to lose you as a valued Verizon customer, and we want to make sure you're getting the best bang for your buck. We're sending you a Private Message so we can help. 

We also have this FAQ where you can find more ways to save on your plan and more details about the price increase: https://www.verizon.com/support/play-more-unl-plan-change-faqs/

~Jesse

[vzw_customer_support]

Thank you Dshefsky for taking your time to reach out about the recent bill increase, I know no one likes seeing a price increase on their account, and thanks for giving us a chance to explain. This $4/line per month increase is designed to help ensure Verizon is able to grow and continue investing and delivering the best experiences and network you rely on every day. Let’s review your account to ensure you are getting the best value. We are ready when convenient for you.

-Deb

[Dshefsky]

Please PM me on doing a plan review.  What is best way to start this?

The lack of communication prior to increasing my bill was wrong and likely not legal. I shouldn’t find out you’re increasing my rate after you bill me.