The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I just received an email stating my bill will be going up $4.00 per line beginning in April. My thoughts are Verizon is already the most expensive phone plan out there, new customers are being offered $25.00 per line and as a loyal cell and Fios customer I am getting nothing. I have 4 lines and two currently have phones that I am paying for. I will be moving the two I can to another provider and as soon as the other two phones are paid off, I will be leaving.
Solved! Go to Correct Answer
Some of you may have received notices from Verizon regarding a price increase of $4.00 per line for Mix and Match unlimited plans. This change went into effect on 3/1/24. Here is a list of impacted plans with their respective FAQ’s:
Changing a plan is not required, and you can choose to remain on your plan while enjoying all the same features and benefits you currently enjoy. Along with your current benefits, Verizon is also providing you an additional benefit of 5 GB of Premium mobile hotspot data on top of your current hotspot allowance.
We have a variety of ways you can save and make sure you’re getting the best deal possible on your current plan as well.
If you choose to change your plan, or are interested in looking at what great alternatives we have available, please check our current plans here: https://www.verizon.com/plans/unlimited/
Does contract not mean anything to Verizon anymore. Is this what Verizon is really revolving to. So, in order to get the deal I "originally" worked out with customer service for my phones, service and plans, I am under a 3 year contract. If I am wanting to cancel early or break away from said contract, I would be required to pay early cancelation fees and other charges. However, Verizon decides effective 8/29/23 a plan rate adjustment would apply, increasing my over all bill and plan price. So tell, me again, what is the point of signing a contract, when they can just change it when they see fit, but I would be penalized if I were to breach my side?
Anyone have any insight on who I might contact or dealt with this before? Should I contact the AG's and file consumer complaint? Is it even worth it? I am sure they will quote somewhere in all that fine print, that technically I agreed to it.
I just know I have been a Verizon customer for over 20 years. Not all good years, but lately they have really stepped up the "I don't care about the customer anymore" game.
Silence from Verizon. Been little over a week, yet no response or comment. Why? Because they know they are wrong.
Thank you for taking the time to reach out. We are here to answer find the answers and options for you. Our goal is to provide an exceptional experience with your help today. Let’s work together to address. Please reply to the following Private Note to get started
-Deb
Price increases from $274 to 300+ for 5 lines. I don’t think it’s legal to increase price under contract. Even it is “legal “, you are trapping your customers. Including price will help Verizon getting more profit in short time, but losing customers’ trust and Version reputation. This is a very sincere suggestion. Please fix this issue immediately.
They lost a lawsuit and likely are upcharging to offset the costs. They are also sckamming people into contracts by offering promotional trade in deals on phones. I'm switching after many years with them.
UDFlyer, we're sorry you're still having problems. We're sending you a Private Note so we can help.
~Jesse
Same here, I grade since October 2023 and no honoring the promos…. Until I filled with BBB and called cunsumer protection attorney general, all was solution hours
Yep, same deal here. Initiated a chat the other day about my 3 lines that are tied to specific plans and each is subject to the $4 increase for 22 months more (about $14 total per month with taxes/fees) which is over $300. I have zero choice in the matter since I am tied to these plans or else I will lose promotional credits. The agent I chatted with told me that "my appreciation is her only trophy" and that she completely understood the situation and was working hard to get a solution that would honor the agreement I signed with Verizon. Hours pass as I am working while also refreshing my chat. Finally I had to leave the house and implored her to get back to me via tex/call/email, as I knew chat would time out when I left. But nope - I timed out, with no email or call from Verizon. I initiated a new chat and it was clear I would have to start all over again. Total delay tactic. I officially wanted to lodge my complaint during the notification period, and if I receive no remedy, I too will have to explore recourse via FCC, AG, BBB etc. You would think that the recent class action suit against Verizon for admin fees would make them careful about things like this. Seems like this could be a contract dispute issue? If it were the other way around, Verizon would not let us get cute with changing agreed-upon contract terms. I hope they will do right by longtime customers like me who are stuck with specific plans. This feels really slimy to me. Grrrr!
Hi Mcvay01, I'm sorry to hear of your trouble with trying to get assistance and clarification on your options with the plans available. In most cases the promotions for device discounts are attached to a tier of the unlimited options rather than the plan name. I would be happy to take a look with you to see if there is somehting else you can move to that would have some savings or prevent an increase. To do this I will be sending a Private Message so we can work securely within your account.
-Melissa
Unfortunately, no - there are no other options for us. Kate, the agent from my 4+ hour chat yesterday, said our 3 liines are tied to older plans subject to the increase. The whole unlimited "tier" from our contact is affected by this rate increase and if we change to any of your newer plans that could result in cost savings, we lose promotional credits. We are totally stuck with no recourse other than pay. Which seems totally unfair to me...?
So, luckily Izzy from support reached out to me, and we were able to find a way to circumvent the increase for one of my lines that was not tied to a trade-in promotion. We changed to a cheaper Unlimited plan for that line to offset the increases to the two lines that were tied to specific trade-in promotional plans. Izzy was very diligent and thorough, and really seemed to want to make things right, which I appreciate. I am satisfied with the resolution that Verizon was able to provide to me! 🙂
Still I consider that is ridiculous that we need to downgrade but not all lines are available to downgrade and we are tied to not a plan but a agreement, what if they suddenly decide go for $10 or $20 more per line ? What if your promo is $23 but they go for $21 Mor wore line ? Would you settle for $2 difference?
Yeah. I'm like so many of you in that I am absolutely fed up. I'm looking into contacting the FCC, BBB, and whomever else I can find.
A FCC complaint will get a response from Verizon. I had to file a FCC complaint on a different issue, but I received a call from Verizon's top-tier customer service in just a couple of hours after filing.
Also file a complaint with BBB
Same problem here. 20+ years and they just up and violated the contract we signed three months ago.
@nunya6 wrote:Same problem here. 20+ years and they just up and violated the contract we signed three months ago.
What contract? Unless you have a business account, it is unlikely you have an actually service contract. If anything it is device payment agreement which is not a service contract.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We appreciate your loyalty, and we are always here to help out if you have any questions. Could you provide us with additional details of the issue you are having?
~Freddy
Tmoblie did this to me years ago and now Verizon is on the bandwagon. Time to switch providers to those who actually value customers and the contracts they give.
I agree. And as soon as my phones are paid off I’m gone forever.
Start a new topic or ask questions in the open forum.
