I was promised $1300 in rebates from a corporate store. I was told I would receive them by email, but it would take 4 weeks.
About four weeks later, I received an email saying the rewards were almost ready, and I could check their status by clicking a link. It was a dead link.
I then visited the store, but they said they couldn’t help. Instead, they gave me a phone number to call. I called the number, and it was disconnected.
I went back to the store, and they said the rebate would come through in another 2 weeks. It didn’t.
I then called customer service, and they said the rebates were emailed on January 7 (5 weeks earlier). No such emails were received, and they weren’t in my spam filter either. I told customer service this, and they informed me that the rebates would be emailed in 24-72 hours. Didn’t happen.
I called back, and they told me it was escalated, and I would receive a call back the next day at 10 am. I received 3 text messages confirming the call. I was never called. There was no explanation or apology.
I then texted back, and they said I would be called in within a day. That didn’t happen either.
i then texted back, and I was told I would be called back in 20-30 minutes. Over an hour later, no call.
In the meantime, I am texting customer service, and they keep putting me off, then finally they tell me that the call center is unavailable, and I will receive a call tomorrow.
Throughout this process, I have been assured orally and in writing that I am owed $1300. I have spent over 10 hours trying to get what I am due.
This is by far the worst customer service I have ever experienced.
We hear you loud and clear, and we are here to help. Let's get this resolved ASAP. We sent a Private Message to assist.
~Geo
Are you going to respond or not?
We're resending a private note to you now to assist.
-James
Did they ever help you out? The same thing is happening with me!! They are refusing to reimburse me for paying off my Spectrum bill, something that was advertised at the time I switched from Spectrum to Verizon (back in January) and I was told I was approved for. I never would have switched if the reimbursement wasn’t advertised/promised. I am now out $700, money I didn’t have in the first place, and only paid because I thought I would eventually be getting reimbursed. I was told today that they’re now saying I’m “ineligible” due to how the sales person at the store transferred my services over (something that I had zero control over and isn’t my fault). This is the worst customer service ever. Can someone please help me??!
Hello, @Blennox92 we want to help and make sure you get all the correct offers. We sent a Private Note, please meet us there to investigate further.
~Gina
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
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