Recently signed up for Verizon wireless, with four new lines, and ported my number. I went with the unlimited welcome plan, and used a refer a friend promo code.
The refer a friend promo code is $15.00 per line and it did not apply to my first bill and it’s not reflecting on my bill estimate for my second bill.
I reach out to Verizon customer service in attempted to get it resolved unsuccessfully at this time of posting.
The Verizon customer service rep wrongly told me that the refer a friend promo only gives the discount to the person who referred me. The rep then sent me a link to re-enter the refer a friend code I used during the process of setting up and opening my Verizon account- which was a moot point as that did nothing.
I ask the Verizon rep numerous times that the solution is to credit the account for the refer promo code from the first bill, apply it the second bill, and make sure it’s applied going forward for the next 12 months. So far the Verizon rep has not done any of my request- and keeps providing incorrect info. The Verizon rep incorrectly stated I had to have the service for 60 days before the refer a friend promo would apply to the bill. I informed him that Verizon has a promo correction form and the Verizon rep did nothing with that information. I am on a fixed income with two young dependents and I need my credits and promos properly applied- As that is what I signed up for.
Hello. We are here to help with your concerns. To better assist, I'll be sending you a Private Message, Please reply to it, so we can get started.
~Maria
I am in hopes mine will appear, but after reading this im doubtful. I have 5 kids and it took me a minute to check out, i had already signed documents after i added the referral code my neighbor gave me, but had to take a break to cook dinner, when i resumed less than an hour later, i didnt pay any mind that i had to resign documents until i noticed 8 devices in my cart!!! (It should have been 3, a phone, tablet & watch) i was in such a hurry to remove them and read so carefully into every page making sure i was only getting the three devices. I honestly dont know if my code "stuck" with THEIR glich.
Toni23west, we would be glad to further assist. Please let us know if your referral discount does not update so that we can investigate your account further.
-Andi
Have been having this very same issue receiving our referal discounts. We have had many phone calls, chats, texts and visits to verizon store to resolve this ongoing issue...NOTHING!
My promo codes have expired 4 times waiting for something to be done. Customer reps are not trained to resolve this issue and is very very frustrating for the consumer.
I am extremely dissapointed and mostly embarrrased to have referrred my friend to Verizon!
Once you're under their contract with the free phones, they will forget about their end of the deal.
To this day we have not received our promised discount. Never again will I refer or recommend Verizon.
Rachelle_L, we're so sorry to hear about the issues you've experienced with the Refer a Friend promotional codes. Please tell us, what issues did you run into when trying to share your code? To clarify, was the code shared with someone who set up a new account, and had at least 1 port-in?
~Izzy
She gets the error "Sorry, that number won't work with Verizo's network. Try a differnet number."
Obviously it works with Verizon because she has four lines now with the network and receives and pays the full bill each month.
I have generated at least four codes over the past few months in order for her to make another attempt. The newest code was just generated this morning.
Thanks for sharing those details with me today, Rachelle_L. I know that I would want to make sure that my friend was receiving their discount, as well as receiving my discount once they joined up. Let's dive in and take a closer look into this. Please be on the lookout for a private message from me to get started.
-Joseph
I’ve have the same problem. Have given them 2 referral code over past two months. Called 5 times. They keep saying the are escalating case then put me on hold and suddenly hold music stops and I get dead air. Last one I was on hold for over 1 hour 19 minutes and dead air.
Being on hold for over an hour is definitely less than ideal, and we definitely don't want you to have to go through that each time you reach out to us. We want to make sure that your Refer a Friend promotion reflects on your account. To best assist, we'll be sending a Private Message.👍
~Izzy
I have been having the same problem with my referrals. I opened this account because I was hoping that the referrals will cover some parts of the bills but I haven’t seen any credits applied. I made 3 referrals and both my family and I haven’t seen any changes to our bill. I tried calling a couple times but no one seems to know why and keeps trying to redirect me or tell me to wait 30 days and now it has been well over 30 days. My codes now say expired and I tried calling but they just gave me a temporary $30 credit and said they’ll investigate but I never heard anything since.
I know how important those discounts would be for me, Tothuynh37. I would want to know where my referrals were at on my bill as well. I would be happy to take a closer look into this with you. Since we will need account access, please be on the lookout for a private message from me.
-Joseph
Can not find request. Did you send to my email?
We'd be happy to send you a Private Message so we can help with your refer a friend. Please be on the lookout for a Private Message here in the Community Forums.
~Jesse
Start a new topic or ask questions in the open forum.
