Refund debit card not working still

Curtain
Newbie

I received a Verizon REFUND  with a north lane debit card and every time I try to use it to pay my bill, it says the card has been declined.  I even checked the balance through the card customer service and the card is active and has money available.  It’s about to expire and I can’t use it.

can someone fix this so I can use the money I was refunded.  Thanks!

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3 Replies
vzw_customer_support
Customer Service Rep

We are sorry to read that you are having issues with your card, we'll be glad to help out. When did you receive the card? Was this part of a promotion?

~Freddy

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Curtain
Newbie

It was a refund from my Fios account when I closed it.  The expiration date is this month.  I checked my balance on the refund debit card and it says it’s active and has an amount on it but when I try to enter the debit number on my Verizon Wireless bill it says it was denied. 

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Curtain
Newbie

Hello??  No one has responded and my debit card expires this month. 

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