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I’ve been having this issue for a few weeks now. I was cancelling my wireless account thru a 3rd party retailer. They said I need to call t-mobile in order switch over my number, then return the phones. Well this was the wrong advice, and I’ve been charged the full price for 3 phones. For weeks now I’ve been calling in trying to get a refund. The reps take my information and tell me in 3-5 business days this case will be investigated and resolved. I keep calling and we’re no closer to resolution, it feels like the just put in a new ticket and the process starts again. Can someone help me with this please?
Please private message so we get this issue resolved.
~Jorge
How do we private message?
Hi sd642, we sent you a Private Message so we could look into your refund. Please continue our discussion via Private Message to address your specific situation. For help with trying to respond to our private message, please visit this link: https://community.verizon.com/t5/help/faqpage/title/readmessage
For those with a similar refund inquiry, please refer to the resources linked below to start.
Cancel or change your online phone or accessory order: https://www.verizon.com/support/cancel-online-order/
Verizon mobile 30-day return and exchange FAQs: https://www.verizon.com/support/return-exchange-procedures/ -Red
Start a new topic or ask questions in the open forum.
