Yesterday I was in a hurry to make an internal call to an oversea airline to change flight. I was trying to login my verizon app to add in an internal call plan but the whole mobile UI is gone and only Fios left. I used to be the mobile line manager and able to change mobile plan, see disney+ info, billing info. All this is gone. So I was in a hurry and have to call them directly. The call last around 1 hour, I don't know the total bill, I guess it is around $150 ~ $200 , any way to get partial reimbursement for this cost as this should not happen if I can conveniently join the plan using the app as before. I also want to express the frustration of this app and I don't who is going to fix it and when will this be fixed. I can't do anything on app for the mobile side.
We are terribly sorry for the issues you encountered. We will be sending you a private message to further assist.
~Ivone
We were unable to send you a private message. We know that having issues with your applications is never a good experience. We want to make sure we're on the same page. Are you having issues with your add-ons for your Verizon wireless account or is this with your Fios account?
~Ivone
I couldn't see wireless UI anymore, only some Fios UI is showing, even though the Fios billing history all things saying function is not working available which I don't care to much but I don't know why the wireless UI is completely gone.
I used to see all 5 lines and I am one of the account manager who have many permissions.
Hello, we're sorry to learn you're having issues with your wireless Verizon application. We will be sending you a private message to further assist.
~Ivone
No, I am in the US and I am trying to login to wireless UI but only get fios information. I wanted to add an international plan on app but not be able to do so I have to make an international call asap with out any plan.
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