Refund

[HAM4]

We recently moved from Verizon to T-Mobile. We had three lines, two of which needed to be paid off before we were able to switch. We went to the Verizon store and paid both of them off and then we’re able to port our numbers over to T-Mobile. I received an email today from Verizon saying that I have a bill but when I click on it, it says it is a refund of $179 and change. When I try to log into my account now, of course it is deactivated as I no longer have a line with Verizon. I created a new user ID with my email and a password but when I login it asked me to add an account number. I don’t have an account number because we were using paperless billing and because the account is closed, I cannot view a bill or my refund. Can somebody help me figure this out and let me know how I am going to receive my refund, please?

[vzw_customer_support]

HAM4, we certainly want to ensure that you receive any eligible refunds and can definitely help you with this.  A private message is being sent to assist you further.

-Sean

[SynthpopAddict]

If you had autopay set up with Verizon, what about checking that bank account to see if the refund was credited back to that account?

[HAM4]

thank you for your response but no, I did not have auto pay set up.

[Helloworld1257]

A Cautionary Tale: My Frustrating Experience with Verizon Wireless

My experience with Verizon Wireless at the start of 2025 was nothing short of a nightmare. A Verizon door-to-door sales representative visited my home and provided entirely false information to persuade me to switch to their services. He assured me that if I opted for Verizon 5G Home, I would pay only $45 per month with a price lock for two years, plus a $50 cashback offer. Additionally, if I ported my mobile number, I would receive a free phone with a $90 monthly plan, which included unlimited international calling. He further claimed that the 5G Home price lock would be extended to three years and that I would receive a $200 cashback on my first bill. To substantiate his claims, he showed all these offers on his iPad and even confirmed them with his sales manager.

Based on this information, I proceeded with the purchase, switching to Verizon 5G Home, porting my mobile number, and subscribing to their mobile plan. However, the very next day, I discovered that international calls were not, in fact, free. I immediately contacted Verizon’s customer service, only to be informed that all the promises made by the salesperson were false. Frustrated by the deception, I decided to cancel all Verizon services and requested return shipping labels. The customer service representative assured me that I would receive a full refund, all activation and service charges would be waived, and, as compensation, I would receive an additional $50. I promptly returned all devices the same day without even using the service for a full day.

Since I had already terminated my previous internet connection and switched mobile carriers, I was left without service and had to take a day off to set up new connections, causing significant inconvenience. Despite these efforts, Verizon still deducted $1,080.27 from my bank account a week later. When I contacted customer service, the ordeal only worsened. Verizon’s representatives failed to maintain proper records of previous discussions, forcing me to explain my situation from the beginning every single time. After more than an hour on the phone, they finally agreed to refund $1,080.27 plus the promised $50 compensation, totaling $1,130, and provided me with a ticket number.

I patiently waited for a week, but no refund was issued. When I followed up, the same cycle repeated—hours of waiting, retelling my entire story, and receiving conflicting information. This time, they claimed the previous ticket had been closed with a vague explanation: "Bank unauthorized." When I asked for clarification, they had no clear answer. After yet another long hold, they raised a new ticket but now insisted that the $50 compensation was not recorded in their notes. They assured me that $1,080.27 would be refunded, and I received a confirmation email.

Another week passed—still no refund. I called again, only to be subjected to the same frustrating routine. After another lengthy discussion, they claimed that the ticket had been closed again, without explanation. This time, they insisted that they could only refund $1,000, arguing that the remaining amount was a charge for using their service for one day. Completely exhausted from the back-and-forth, I reluctantly agreed to accept $1,000 and was told the refund would be processed within three business days.

After waiting five days with no refund, I contacted Verizon once again. A different representative answered, forcing me to start from the beginning—yet again. This time, they claimed they had no idea what had happened to my previous request but assured me they would escalate the matter to a higher manager and process $999.99 instead. As of today, I still have not received my refund.

This ordeal has lasted nearly two months, causing immense frustration, wasted time, and financial stress. If you want to be deceived, endure endless customer service calls, suffer financial losses, and experience extreme stress, Verizon Wireless is the perfect company for you. Their unethical business practices, lack of accountability, and sheer incompetence make them a company I strongly advise everyone to avoid. Do not trust Verizon Wireless—it is a deceptive, exploitative, and utterly unprofessional company.