Responsible for a sub accounts bill?

[MG6391]

Someone had a "sub account". They asked me to cancel it, knowing they would get stuck with the remainder of what's due on the phone.
At first I talked to a live chat Verizon agent and they said I would have to pay for it.. 

Then I called and the person over the phone assured me that it would not be my responsibility.  So I canceled it, and now this person wants me to reactivate the line and have her take control of it. 

I tried to do that months ago but Verizon said I couldn't. I've been receiving so much conflicting information. 

I checked my bill for next month and i wasn't being charged for the phone.

Now this person is blackmailing me, and saying they won't pay for the rest of the phone and I'll be responsible for it.

So how true is this?

[vzw_customer_support · Accepted solution]

I can certainly understand the confusion if you have been receiving conflicting information, MG6361. I am happy to help provide some insight here that will help to clear things up. A subaccount is still part of the account, and is the financial responsibility of the account owner, and not the user of the lines/devices on the subaccount. If there was any remaining device payment agreement when the service was cancelled, that would be billed in full. With a subaccount, this would likely come on a separate bill, and subaccounts are each billed separately. 

Lines of service can be reactivated if they have been disconnected for less than 50-days. Having a user assume responsibility for a line of service is something that can be done with an active line of service through a Transfer of Service. Learn more about a Transfer of Service here: https://www.verizon.com/support/transfer-your-service/

In order to get more specific details for you, we would need account access. Please be on the lookout for a private message from us.

-Joseph

[Eurekab]

I think if you look on your account you have access to the sub account page and can see everything to see if there was a balance. The same thing happened to me and Verizon never notified me. I didn’t know anything about until it was reported on my credit and sent to collections. And even then collections only had the sub account information the only thing they had was my number which mad no sense. Verizon refused to work with me basically told me I’m was out of luck.