Verizon has restricted my bank account on Auto Pay after being a consistent customer for over 25 years. Since before the year 2000 when the company was called Bell Atlantic Mobile. It will allow me to add a credit or debit card, but conveniently I am unable to continue to get the discount without using a bank account. I received an email from Verizon stating I had removed Auto Pay from my account, which I never did. Interestingly enough, I log in to try to resign up for it, and my bank account is restricted. For no reason. In fact my latest auto payment just cleared my bank on June 27th for $182.
I have been given excuse to excuse from four or five different Verizon reps in chat, on the phone and on X and Facebook. None are correct, nor do they investigate for me. They just give me a blanket response that Verizon would never turn off my Auto Pay. You did. It's indisputable.
And this more than 25 year consistent customer is being pushed out. All that matters to your company is new accounts. A terrible way to do business. Thanks much Verizon.
We're sorry about the issues with your payments and your bill. We want to make sure we're taking care of all concerns and we're here for you. Please be on the lookout for a Private Message from us.
~Jesse
I have the same problem! They say the ACH restrictions will remain for 6 months! I know how it works as we design these solutions. They are making money for no reason.
I see so many customers have same problem. Not sure why Verizon is doing it! Very bad.
I have exactly the same problem
Same rejected bank auto payment method. Was setup no reason why removed. was removed right before due date so got penalized a late fee. Cause auto pay was removed even though card was setup as secondary method to bank. Called bank to verify correct credentials and they said nothing rejected on their end. Verizon said they were going to refund late fee. Well they did not. Following that bank got removed again and now a block on any bank. So no discounts and poor service.
Hey there, Twosocks, sorry to hear you've been running into an issue with your Auto Pay. We certainly want to make sure we follow through with any promises as far as the late fee on your account. So we can best assist, we will be reaching out via Private Message.
-Lauren
It seems unbelievable. Auto pay in this case, is not a preferable option. They should fix it ASAP, because they will lose the vast majority of their customers if they lack the trust. Some serious points have been discussed, which needs to get solved out.
I have the same problem have to wait 6 months to put bank account on . Canโt get the discount now I been a good customer for years
Just had the same issue. Had an issue with my bank, payment gets returned twice over 2 days. Call my bank they get it sorted out. Verizon is going to charge me an additional $40 over 5 months plus the $35 charge for the payment bounce. An additional $235 over 5 months. I will be heading to another carrier next week if it isn't fixed. I've been a customer of Verizon on and off for 17 years.
Hey, Tree1302, we want to do all that's necessary to get things cleared up with your payment issues; we're sending you a Private Note so we can better assist.
-Cait
Update on this. Verizon wonโt do anything and thatโs fine. My account and my families a total of 16 lines of service including 2 internet services are leaving Verizon because of this issue. We wonโt be treated this way. I suggest anyone else that canโt this issue resolved do the same. Vote with your wallet.
I believe Verizon makes having autopay from a bank account nearly impossibly to push people towards signing up for the Verizon credit card. I have also been having the same issue and have spoken to many different Verizon associates about it. I plan to file an FTC false advertising complaint as they advertise a discount then make it effectively impossible to qualify for that discount. Iโd encourage you to file as well. You can do it through the FTC website.
In November 2024, a Verizon rep told me she could lower my monthly bill by a few dollars to $61.00/month and I could get unlimited data along with the unlimited text and calling I already had. I said yes based on her offer. The next month I find out that in order to get the $10 discount I have to sign up for autopay--which I didn't want to do but agreed to to get the cheaper plan. In January 2025, I get an email from Verizon saying my payment had been received, and a few days later I get another email telling me there was a problem with processing the payment. I called Verizon and the rep told me to ignore it, that it was probably a redundancy in the system. Then several days ago I get an email from Verizon telling me to avoid interruption in my service by paying my outstanding bill of $204! I was on the phone for almost 2 hours yesterday and for at least a half an hour today. They forgave all but $22 of the fees, and said they would honor the $61/mo plan I was originally offered if I enrolled in autopay. After multiple vain attempts to enroll, and then persuaded by the agent to call financial services, I learned that you can only enroll in autopay if you have a Verizon Visa card. There was NO mention of this by any agent I talked to when I first changed by account last November.
The agent I talked to yesterday and today was supposed to call me back a hour after we spoke today but he never did.
I'll call tomorrow and ask to talk to a supervisor. If I don't get satisfaction, I'll switch to AT&T who offered me the plan I was promised by Verizon for $66/mo including taxes. I also plan to file an FTC report.
We hate to see there have been some billing concerns. We definitely want to help. Sending over a Private Message, so we can take a look. In most cases we do accept a bank draft and the Verizon Visa Card for the autopay discount. https://www.verizon.com/support/auto-pay-faqs/#setup
-Kristen
This is me, also! I have been a customer for 21 years and ended up having to close a business and personal checking account for fraud and open new ones. It was no fault of mine other than not realizing their autopay was through ACH and not debit card as all bills are different. My husband and I have new checking accounts and it tells me I am not eligible for this and for the discount. I think this is probably the longest standing business account in terms of time so I am amazed that my 21 years does not matter to them as I have been bombarded and enticed by other carriers for years and never once thought about switching until now. Itโs actually weirdly sad to me. Your new policy has merit but there should definitely be a way to have individual review on a case to case basis. I have never even called to complain or have charges taken off or anything in 20+ years and I know of people who religiously do stuff like that for every little thing. Like I said, sad but times are changing and old school values like this are seeming to disappear daily. I am sorry all of you on this thread occurred this like me and realized in the end we are just a number and dollar amount even after 2 decades.
We're here to help with your concern regarding your Auto pay option. We'll be sending a private message. ~Peter
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