Return equipment

I need to return a set top box and a rental router from my old place. I talked with someone in returns and they said I can just go to a UPS store and give them my order number and they’ll return it. I don’t have any order numbers in my email and can’t get ahold of customer service over the phone. I just need someone to find my order number within my account info so I can drop off my stuff at the UPS

store. Please escalate to an agent, thanks!

Re: Return equipment
Moderator Emeritus

Hi stinky-n00b20,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.