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I went into the store at 6000 Roswell Rd, Sandy Springs and met with Anthony, to add an Apple watch to the account. I was told by Anthony that there would be a $35 activation fee, which he "does not have the authority to waive," but if I call call in, customer support may waive it.
Customer support told me that Anthony did, in fact, have that authority.
Anthony also tried hard to sell me a new phone because mine was "old and running on the 3G system, so it would not work much longer." My Samsung Galaxy S9 runs on 4G and is configurable for 5G. Also, 3G went away 2 years ago, so I guess he's been using that one for a while.
I understand the drive of commission-based compensation, but I do not appreciate being lied to twice.
Thanks
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