Good Day @verizon
My service has been interrupted for payment. I understand the reason for denying us the ability to speak with a live representative but this is important. I am ready to make a payment but prefer to discuss my situation with a Rep because of other account issues before making this payment. I need my phone for work to pay any bill and with it being off is limiting my ability to do so. Please respond ASAP.
Thank you in advance
Verizon please assist in this quickly #help #bill #verizon
Yes, you service is important to us. For payment options and arrangements, please contact our Financial Services team to assist promptly by phone:866-266-1445.
-Deb
Deb,
This is not solving my issue. In my first comment, I stated I needed to speak with a LIVE agent. This is not possible with the number you gave me. I would like to resolve this payment and need to speak with someone to do so. Is that not an option?
We are terribly sorry for the issues you have encountered. At this time the only department that can assist with these sitautions would our financial services team. The number is the one we provided previously. If you are unable to use your phone to reach them, we recoomend using a different line to contact them.
~Ivone
Verizon is no longer offering accessible support from human reps. I am unfortunately experiencing a financial hardship and fell behind on payments. My service was interrupted in the middle of the workday. I scheduled a payment. My service was restored (Yaaay! I can work and earn the money to pay down my balance). I woke up the next day to interrupted service and no way to talk through options with a Verizon Support human. I need my phone service to work, to earn the money to pay down my overdue balance. This impacts my livelihood and survival. So, I took to the Verizon Chat service. I had a circular conversation with a person (?) that kindly offered to "check this." This impacts my livelihood and survival. I have been waiting an average of 7-10 minutes in between each "check this" chat response. I miss the days when I could just speak to a person. After 20 years of service with Verizon Wireless, I feel absolutely devalued. I know this will fall by the beep-boop wayside. Here's hoping a more human approach to Verizon customers is on the horizon (pun intended - laughing to keep from my crying).
Can you hear me now? 😒
Hello, anjeeoliver. My apologies to hear of these issues as we understand that life happens and you may need some extra time to pay the bill. For assistance, please contact our Financial Services department directly by dialing 866-266-1445.
-Natasha
THEY ALREADY HAVE THE NUMBER. The problem is you all disconnect people and FORCE them to pay without the option to speak to a representative.
Yall seem to not realize the problem lies with disconnecting us before we can speak to a representative. I was on call with someone until it cut off and now I can’t contact them again.
Oh, no! We are truly sorry to see you in this service disconnection dilemma. Our goal is to offer the support you need.
Please tell us more, why was the service interrupted? How are you looking to reconnect the account?
~Gilbert
That does not work. You all will just revert us back to make a payment. It’s sad I can’t even speak to a rep unless I’m forced to pay! You all have no idea of what’s going a demand for money
I have just learned they are violating consumer protection acts by not allowing us to speak to representatives. Please report this to the Better Business Bureau.
Yea honestly I’m done with Verizon ridiculous payments and I can’t even talk to a real person this is just ridiculous they have too much money to not be able to talk to someone that need help with a ( human rep)!!!!!! This needs to be fix!!!!! How the heck you want me to pay before I can speak to someone that some messed up stuff…money hungry fr nobody on this earth wants to talk to robot when we have real issues only a HUMAN can understand..(none of y
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
What we all want it to speak to a live agent. Payment arrangements are made and you guys are interrupting services is ridiculous. I’ve been a customer for 7 years and my bill goes ups to astronomical rates and have to make payment arrangements. Just so you guys can cut them off and charge us more money. Then Verizon forces to let us speak to anyone until we pay. I’m sure this against some type of law. Everyone report them to the better business burea. I already have.
Start a new topic or ask questions in the open forum.
