Service Disconnected. Need Live agent to assist ASAP

[datking757]

Good Day @Anonymous

My service has been interrupted for payment. I understand the reason for denying us the ability to speak with a live representative but this is important. I am ready to make a payment but prefer to discuss my situation with a Rep because of other account issues before making this payment. I need my phone for work to pay any bill and with it being off is limiting my ability to do so. Please respond ASAP. 

Thank you in advance

[datking757]

Verizon please assist in this quickly #help #bill #verizon 

[vzw_customer_support · Accepted solution]

Yes, you service is important to us.  For payment options and arrangements, please contact our Financial Services team to assist promptly by phone:866-266-1445.

-Deb

[datking757]

Deb,

This is not solving my issue. In my first comment, I stated I needed to speak with a LIVE agent. This is not possible with the number you gave me. I would like to resolve this payment and need to speak with someone to do so. Is that not an option?

[vzw_customer_support]

We are terribly sorry for the issues you have encountered. At this time the only department that can assist with these sitautions would our financial services team. The number is the one we provided previously. If you are unable to use your phone to reach them, we recoomend using a different line to contact them. 

~Ivone

[anjeeoliver]

Verizon is no longer offering accessible support from human reps. I am unfortunately experiencing a financial hardship and fell behind on payments. My service was interrupted in the middle of the workday. I scheduled a payment. My service was restored (Yaaay! I can work and earn the money to pay down my balance). I woke up the next day to interrupted service and no way to talk through options with a Verizon Support human. I need my phone service to work, to earn the money to pay down my overdue balance. This  impacts my livelihood and survival. So, I took to the Verizon Chat service. I had a circular conversation with a person (?) that kindly offered to "check this."  This  impacts my livelihood and survival.  I have been waiting an average of 7-10 minutes in between each "check this" chat response. I miss the days when I could just speak to a person.  After 20 years of service with Verizon Wireless, I feel  absolutely devalued. I know this will fall by the beep-boop wayside. Here's hoping a more human approach to Verizon customers is on the horizon (pun intended - laughing to keep from my crying). 

Can you hear me now? 😒  

[vzw_customer_support]

Hello, anjeeoliver. My apologies to hear of these issues as we understand that life happens and you may need some extra time to pay the bill. For assistance, please contact our Financial Services department directly by dialing 866-266-1445. 

-Natasha

[Brumfielddd]

THEY ALREADY HAVE THE NUMBER. The problem is you all disconnect people and FORCE them to pay without the option to speak to a representative.

[Alsie17]

Yall seem to not realize the problem lies with disconnecting us before we can speak to a representative. I was on call with someone until it cut off and now I can’t contact them again. 

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this service disconnection dilemma. Our goal is to offer the support you need.

Please tell us more, why was the service interrupted? How are you looking to reconnect the account?

~Gilbert

[Jovonte1]

That does not work. You all will just revert us back to make a payment. It’s sad I can’t even speak to a rep unless I’m forced to pay! You all have no idea of what’s going a demand for money 

[Cleon9809]

I have just learned they are violating consumer protection acts by not allowing us to speak to representatives. Please report this to the Better Business Bureau. 

[Damwickk]

Yea honestly I’m done with Verizon ridiculous payments and I can’t even talk to a real person this is just ridiculous they have too much money to not be able to talk to someone that need help with a ( human rep)!!!!!! This needs to be fix!!!!! How the heck you want me to pay before I can  speak to someone that some messed up stuff…money hungry fr nobody on this earth wants to talk to robot when we have real issues only a HUMAN can understand..(none of y

[vzw_customer_support]

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help. 

~Ivone

[Cleon9809]

What we all want it to speak to a live agent. Payment arrangements are made and you guys are interrupting services is ridiculous. I’ve been a customer for 7 years and my bill goes ups to astronomical rates and have to make payment arrangements. Just so you guys can cut them off and charge us more money. Then Verizon forces to let us speak to anyone until we pay. I’m sure this against some type of law. Everyone report them to the better business burea. I already have. 

[Stephenie51]

I have been a customer for 12 years and now my service is interrupted with no warning. I have always made a payment arrangement for the 20th of the month because it is payday. I have made the same one like always and cannot speak to anyone about it now I have no service. Every number I try is a recording of the same person could someone please help me I need my phone for work and I have a teenager.

[vzw_customer_support]

Hello, Stephenie51. My apologies to hear that your service has been suspended due to non-payment but rest assured, help is here. Ensuring you are set up for the best success for your payments/account is a must. Please tell us more. What is the actual due date of your bill each month? 

-Natasha

[Deejthesqueeze]

I also set up a payment arrangement for December 31 and made the arrangement payment on the 30th and my stuff was disconnected today in the middle of work. I have a teenager and I have someone else in my line and now I can’t even pay it they want $500 and I don’t understand when I paid the  payment arrangement. You guys are terrible  and I never want to be a customer with you guys ever again Like it’s just ridiculous that I can’t even talk to no one and I paid it and I’m still getting charged 

[vzw_customer_support]

Hello, Deejthesqueeze. We know how important it is to stay connected with your friends and family. We also want to ensure you are set up for the best success for your billing and payments as we would never want to see you leave us. Please be sure to contact our Financial Services department for further assistance by dialing *611 directly from your Verizon phone or 866-266-1445 from any phone. 

-Natasha

[destructivedes]

This is beyond ridiculous that we can't speak to a live rep because you've disconnected our phone. There are numerous situations that are best suited to be handled by a person, not AI. My phone was just disconnected, I paid my past due balance, and it still says I owe the same amount in past due as I just paid. This is obviously not correct, according to my bill, yet I can't talk to anyone to sort this out. So I'm either forced to pay extra money that isn't truly owed, or go without a phone. 

[vzw_customer_support]

We are here to support you. Sending you a private note now.

-Cryssie