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I made a payment arrangement last week for them to disconnect my service this week. Then to be told to restore my service I wiuld have to pay the full balance. What's the point of a payment arrangement If It is still going to get disconnected seems suspicious to me!
We truly appreciate you reaching out here about your experience with the payment arrangement and losing service. We understand your frustration, and we genuinely want to help you by looking closer at what happened and ensuring we set things right moving forward. Please reply to the private message that will follow.
-Deb
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