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I've been a loyal Verizon customer for nearly 15 years. Having my service interrupted during the holidays when money is tight for everyone is simply a tone-deaf response. As a customer of this amount of time, I'm seriously considering changing my service - especially with services such as Mint Mobile and other contemporary solutions. $225+ per month for two phones each month is absolutely preposterous, and disconnecting service of a customer who has been a loyal customer for well over a decade...well that doesn't say much about your company.
Before all of the โWeLL PaY YoUR BiLl!โ I recently lost my job and my son spent time in the ER - that means everything came out of pocket.
Iโm truly sick and tired of the egregious bills, lack of being able to speak to a rep, and spotty at-best service during my nationwide travels. Iโm not someone who just signed up a couple months or even years ago - Iโve given Verizon tens of thousands of dollars during my time as their customer.
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We value your 15 years of loyalty, and we understand the importance of staying connected with your loved ones during the holidays. Our Financial Services department will definitely be able to provide you with all available options. You can contact this specific department by dialing *611 from your smartphone. ~Geo