Service Restore Issues

[SAOTD33]

I got behind on my bill (which I completely understand is my fault)so I reached out to customer service before my service was suspended. I was told if I paid 98.00 I would have my service extended until the 28th of this month. Well I paid 100.00 to the representative and was told everything was good to go. Now my service has been disconnected and when I try to speak with customer service I’m ignored. They refuse to even message me back. I have save a copy of the chat log and you’ll clearly see I was told one thing and another is happening. I’m going to file a complaint with FCC BBB as well as send the screenshots of the conversation to my bank so I can dispute the charges. Anyone know if I’m missing a channel to file a complaint? Trying to speak with this customer service is almost impossible. 

[vzw_customer_support]

Please be on the lookout for a private message so that we can take a look at what is going on with your account.

-Joe

[SAOTD33]

You did absolutely nothing but send me a link that didn’t work and completely ignore the initial complaint. Filing my complaints now

[vzw_customer_support]

I am sorry for the inconvenience. You would need to use a different phone to call them. Alternately if you visit one of our stores they can get you in touch with financial services there. 

-Joe

[vzw_customer_support · Accepted solution]

By partnering with support, we discussed the different options on how to restore your service after it has been suspended. If anyone has an issue with a payment arrangement or needs to modify or change one, it’s always best to contact Customer Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time.

-Dee