The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I have a multifamily plan with 6 cell lines (two of them are business lines) and home internet with three different people making payments on their phone lines. The credit card for one of the lines had a charge dispute and their portion of the payment was returned. This amount was less than 1/4 of the total bill. However, Verizon immediately turned off my service for all 6 lines and the home internet without giving me any notification there were going to do this. After I realized my cell service was off I contacted Verizon. After about 20 min they finally figured out what happened. Verizon could not find any emails, phone calls or texts being sent before turning off my service. Then I was told they suspended me from using any credit card for making a payment. The only way I could make a payment was with a bank account info or cash at a Verizon. I had a back account on file they said they could not access. I was out of town working and did not have my bank account info with me. I had to find a bank for money and find a verizon store to pay cash.
Verizon turned off all of my service without any warning because a part of the payment was returned do a problem with the credit card. I have been with Verizon for over 25 years and they would not even acknowledge they made an error. All they had to do was fix their mistake.
I want to know why my service was turned off and why none of the 1/2 dozen agents I spoke with would even acknowledge a mistake was made.
Solved! Go to Correct Answer
Resolution update: By partnering with support, we were able to identify the issue that occurred with the previous payments and provided you with options for future account bill payments.
For those experiencing a similar situation, please refer to the resource listed below:
Paying your Verizon mobile bill FAQs: https://www.verizon.com/support/pay-bill-faqs/
If you still require assistance, please contact us for support. -Red
Your over 25 years means the world to us and we want to ensure this is fully addressed ASAP. A private message is being sent to assist you further.
-Sean
You did not address this problem. You refused to remove the restriction from using a credit card as a payment. So basically you are telling me that verizon does not want me as a customer any loner. T-mobile here I come.
Resolution update: By partnering with support, we were able to identify the issue that occurred with the previous payments and provided you with options for future account bill payments.
For those experiencing a similar situation, please refer to the resource listed below:
Paying your Verizon mobile bill FAQs: https://www.verizon.com/support/pay-bill-faqs/
If you still require assistance, please contact us for support. -Red
Start a new topic or ask questions in the open forum.
