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Service

JS259
Enthusiast - Level 1
‎10-27-2025 06:34 PM

So i lost my job fore about a month and a half and the bill fell behind. I had a payment thing set up and they said it was ok. But today my service got turned off. and because of that i couldnt talk to anyone cause it would justy say "To move forward you must make a payment" Well i cant thats why i have that set upo. But i cant tralk to anyone cause its turned off. It was supposed to be turned back on at 9pm today but it hasnt. Is there anyone from verzion that can talk to me on here? Sent a DM or somthing?

 

 

Thanks

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vzw_customer_support
Community Manager
Community Manager
‎10-29-2025 06:40 PM

We know it is important to have phone service when you need it most. I am sending you a private message to assist. 

-Jazzy

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vzw_customer_support
Community Manager
Community Manager
‎12-08-2025 11:02 AM

Making a payment arrangement to keep your services active during difficult times is sometimes necessary and we don't want you to have any problems. We sent you a private message so we could look into your account and billing for you.

When you make a payment arrangement before you go past due, your account is protected from interruptions. If you make an arrangement once you're already past due, you can still be suspended or be subject to collections treatment. You can find more info here: https://www.verizon.com/support/promise-to-pay-faqs/

~Jesse

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