When I signed a contract for my cell phone on December 24th last year, I was told that I would pay $XX per month if I paid by autopay. I also had to pay a small amount on the day 'to cover taxes'. Nothing was said that there was an additional connection fee on my first bill. But what has really ticked me off is that on top of that, my wife could not pay for her phone via the usual method due to a change in the system. I contacted an online Verizon agent and explained what was going on. He said that the local store would accept payments, so we sent them a check with a covering letter. She was still sent a bill for the following month, no deduction made for the check and a late payment fee added. I went into the store with her. The staff in Kokomo, Indiana, said that they don't accept checks through the mail. I asked what they had done with it, they said it probably would have been shredded. So...to clarify, they shredded a check for payment of a bill, didn't inform us and then made us pay a late payment because THEY shredded our payment! This is totally OUTRAGEOUS! They could have at least let us know what is going on, but all they do is say 'ring this number' without taking responsibility for their action. They know full well that we will be given the run around to get the right person on the phone. Has anyone else had such issues with instore service (or lack of!)?
