I apparently was credited twice to my account, and a month later I’m being told that it is a valid charge, how can Verizon associates and Verizon’s system make this error and I still get charged for it? I was told by a customer service representative that because I still used my phone in aug. with out having a new bill I should have called and told them they credited my account by mistake, he was very rude and when I asked to speak to a supervisor this representative stated that I didnt need to speak to a supervisor.
I know how frustrating a billing concern can be, and I am here to help, lexfire34. I apologize for being a bit confused based on your description. Can you elaborate more on what happened with this charge?
-Joseph
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