I have been a loyal Verizon customer for decades, both with my cell phones and with landlines in several dozen businesses. Recently I noticed that the price for 2 phone lines supporting an alarm system had DOUBLED. I called Verizon to request suspension of service, and I received the WORST Customer Service I've ever gotten IN MY LIFE. Your representative told me that there was going to be a $278 charge to stop service on each line, and that we had been notified of this on prior billing statements. Since I had not seen those notifications, I asked to speak with a supervisor, to see what could be done about that charge. I explained that not only I, but EVERYONE ELSE, doesn’t read the fine print on the phone bill. We just pay it. Every single month. And the supervisor said to me, in a most rude and condescending manner, “So, am I cancelling that now?” What kind of company is not willing to work with a customer in a polite manner and do SOMETHING to de-escalate a customer’s dissatisfaction? This guy did NOTHING, and he was beyond nasty about it. He actually appeared to take pleasure in denying me any satisfaction whatsoever. He didn’t even try to explain anything. I am flabbergasted and utterly appalled that someone from your company took the license to speak like that to a customer. It was as if he had not one shred of training. I find this treatment infuriating and completely unacceptable. It makes me want to cancel every phone line I have with Verizon and tell everyone I know to do the same.
