Telling something and changing something

[kpttrv]

worst decision ever made . And worst customer service ever . Called them multiple times , all they say ok it will be fixed , which I never see . 
 Associate don't know what they doing . Called so many times , to resolve the issue , but all say something and trying to show as they doing me a favor.

Where as I trying to why am I been bee charged  

I started my service from Apr 19 with 4 lines 

Promised total of like $ 146 ish for all plan and devices 

my billing should be 

Apr 19th first / May 19th second  / June 19th Third 

146x3 =438 

charged 

May 7th $ 196. 65 

June 7 th  $ 345.79

july 7th $ 110.77

total $ 653.17

difference $ 215 ish 

When called to Verizon   Representative agrees all number above but don’t accept I have been charged . Lol

its a very simple math 

amount per month x no number of month = X

amount  charged - X = balance you owe me 

And  they creating bills whatever they want and charging whatever they want 

As a customer it's my right to understand my bill .

Don't need any favor just need to be charged correctly as  promised when getting  the customer. 

so highly not  recommended 

I have no other option for next 36 months  then to stick with Verizon .

never ever had any issues with other providers 

[vzw_customer_support]

It's important your billing is correct every month, kpttrv. We're here to help go over your billing details and make sure you are billed correctly going forward. We have sent you a Private Message to get started. 

-Danielle

[kpttrv]

Hi Danielle 

As of now haven’t got any message 

thanks 

[kpttrv]

It’s been almost more than 2 weeks

nothing : no massage 

that’s why I said people their don’t know what they doing and what to do but replying lie saying we massaged you 

again my quest is where / when / who massage d me

dir make mistake moving to Verizon 

worst customer service 

I know I will be getting one lie  massage from some one there 

[SynthpopAddict]

Admittedly, I'm just another customer, but taxes and fees aren't included in the service plan pricing.  Depending on how your contract is structured, if you had to sign up for additional perks, those are at least $10/month.  If you were supposed to be getting a monthly bill credit for something like a trade-in and aren't seeing that at all in your detailed bills...?

Private messages are accessed by going to the envelope icon at the top right.  If the Verizon rep didn't send you a PM, you can directly message them by going to their picture in their post above and use the "send message" button.  Or, login to My Verizon and use live chat - type "live agent" to get past the AI bot.

[vzw_customer_support]

Hi kpttrv, sincerest apologies for the trouble and inconvenience this is causing. Just to make certain you're in the right spot to receive our private message, please follow the instructions below:

To read a private message:

1. Sign in to the community.
   If you have any new messages, you'll see the number of unread messages next to the envelope icon.
2. Click the message count or envelope icon  to go to your Private Messages Inbox.
3. To read a message, click the message subject.
4. To reply to a message, click Reply. Type the reply and click Send Message.

Reference to instructions: https://community.verizon.com/t5/help/faqpage/title/readmessage

I'll be sending you another private message, please respond there. If you're still unable to access your Verizon Community Forum private messages, reply to this message, and we'll explore alternative ways to contact you directly in order to address your concerns. Thank you for your continued patience. -Red