About three weeks ago I purchased the new iPhone 15 at the local Verizon store. The sales rep was bouncing between customers and I was pressed for time so I cut short the visit purchase the phone and went home. I then began getting emails that I hadn’t set up my Netflix account yet, I have had Netflix for years and I pay monthly from my PayPal. I wanted to get some clarification so I called the Verizon customer service department today. They did say I would have an 11 minute wait time which turned into about 15 minutes, but that was not the worst part of the day. The first female rep they came on the line Told me she was in in the east and spoke with a very thick accent that I could not understand. I asked to be connected to someone in the US who spoke fluent English. Her response was rude and she told me I was closed minded. The second was a man with a very thick, Indian accent, and I had a very difficult time trying to understand him. I said I didn’t want to appear rude and ask him to repeat himself over and over again so I asked to be transferred to another representative in the US. That gentleman was also rude when I explained that I did not wish to continue with him because of the communication problem. He put me on hold for an extended period of time, but I was insistent that I was not hanging up. I was going to speak with someone. I was on hold for 58 minutes before I got to speak to a representative named John based in Dallas, Texas. I was very frustrated, but John put me at ease immediately. He apologize for the Unprofessional treatment From the previous representatives. John reviewed my entire account and deleted the Netflix option. He made some other adjustments and recommendations on my account. John thanked me for being a Verizon customer for 28 years, and apologized for my terrible experience today. Kudos to John in Dallas, Texas for doing a wonderful job and I hope someone reads this complaint and the unprofessional representatives are reprimanded and retrained!
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