I purchased a phone from Best Buy and took advantage of the trade in offer. I went through the steps and received the new phone. I never received a return label to send the old phone back. I received an email from Verizon reminding me to send the old phone back, but never the label. I have called Verizon a few times and was told I would receive the return label. Now I have an $800 phone bill that is normally around $260.00. Two weeks ago, I was told by the rep that I would receive the label on Feb 22nd and that she fixed my bill to be back to $260 for this month and not $800. She lied just like the other reps. Verizon is pulling 800 out of my checking account and never sent the return label. I have screen shots of the purchase. Verizon also said to contact Best Buy. Best Buy says its a Verizon issue and they can't help. Now I have an $800 verizon bill that kills my budget for the next few months.
