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I purchased a phone from Best Buy and took advantage of the trade in offer. I went through the steps and received the new phone. I never received a return label to send the old phone back. I received an email from Verizon reminding me to send the old phone back, but never the label. I have called Verizon a few times and was told I would receive the return label. Now I have an $800 phone bill that is normally around $260.00. Two weeks ago, I was told by the rep that I would receive the label on Feb 22nd and that she fixed my bill to be back to $260 for this month and not $800. She lied just like the other reps. Verizon is pulling 800 out of my checking account and never sent the return label. I have screen shots of the purchase. Verizon also said to contact Best Buy. Best Buy says its a Verizon issue and they can't help. Now I have an $800 verizon bill that kills my budget for the next few months.
Hello, we are concerned to know about this experience and would like to assist you properly, we are sending you a private note. ~Pam
Pam, I guess I did not get your note. Was it an email? I called Verizon and they refunded the $810 charge to my checking account and said it was fixed. Now I am receiving emails and text that I need to pay my bill or service would be disconnected. I am on auto pay. I was told again I would get a return label but it hasn't arrived. This needs to be escalated to whoever can fix the problem. Would like a phone call from the right person who can fix it please.
No worries, BRIELL13. We will send you a new Private Message through this platform. Please respond t the Private Message when you receive it.
-Danielle
Can you print a return label directly from your My Verizon account?
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