Verizon has the device. But they won’t apply credit nor give the phone back because THEY mislabeled it. And now it’s MY job to make sure that they can do THEIR job right. And I can receive MY money back.
Device was sent and received. Customer support agent actually helped me establish that Verizon actually has it. BUT it was not labeled as trade in. Therefore Verizon can’t give me the credit.
Verizon told me to go to the store that I dropped off the device over a year ago.
I have no idea where I dropped off the device for a trade in.
verizon won’t give me the address either.
the solution they gave me is to go to EVERY STORE IN THE CITY AND ASK IF THEY HAVE RECORDS
Again. They have the device. They won’t neither give it back nor apply credit. Help?
Doshirak, I am so sorry to hear you have had so much trouble with this trade in. It's important to us that you receive the correct promotion for any traded devices. Please watch out for a private message from me so I can pull up your account and get this resolved for you. -Sara
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