Trade-in credit posted to Line Not in Account
BILLJK
Enthusiast - Level 1

Verizon added temporary lines to my account until numbers could be ported from another carrier.  When Verizon received my old phone, they approved a full credit.  However, the credit was incorrectly posted to one of the temporary lines which has since been terminated.

Despite hours wasted on six chat sessions and phone calls during which I have been assured that the issue would be escalated, the problem has not been resolved.  Agents always ask how my experience with Verizon has been.  After almost 4 months and hours wasted on the phone, I can now say it has been terrible.

 

 

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vzw_customer_support
Customer Service Rep

BILLJK, we understand how important it is to receive all of your anticipated eligible offers. We are concerned to read about your ongoing issue and we are here to help. Be on the lookout for a Private Message from us so that we can gather some account specific details to assist further.

-Andi

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