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I traded in my iPhone 13 for an iPhone 16 pro. Upon the contract I would be paying nothing for the 16. I mailed in my trade in and received an email saying my trade in as denied because the iPhone 13 was reported at lost or stolen. I purchased the iPhone 13 directly from Verizon paid it off entirely and I never reported it as lost or stolen. I called Verizon and was told it was taken care of. Now this bill says I have to pay back the credit I received on my last bill.
Solved! Go to Correct Answer
Resolution Update: Support was able to partner with the customer to correct the promotional situation and add the correct promotion.
For more information on our device trade in program, please visit https://www.verizon.com/trade-in/faq/
If you need assistance with an issue similar to this or anything else, please contact us.
-Katie
Hello Kimmers03! I'm sending you a Private Message here so we can assist in looking into this for you.
-Josh
Resolution Update: Support was able to partner with the customer to correct the promotional situation and add the correct promotion.
For more information on our device trade in program, please visit https://www.verizon.com/trade-in/faq/
If you need assistance with an issue similar to this or anything else, please contact us.
-Katie
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